Refund policy

At Aubin And Wills Shop, customer satisfaction matters to us. We understand that choosing furniture is an important decision, and we want you to feel confident when shopping with us.

Our return period is 30 days from the date your order is delivered.

1. Return Eligibility

To qualify for a return, items should meet the following conditions:

The return request is submitted within 30 days of delivery.
The item is unused and in its original condition.
The product is complete and includes all original components, accessories, and documentation.
The item is securely packaged, preferably using its original packaging.

Furniture showing signs of use, avoidable damage, or alterations may not qualify for a standard change-of-mind return.

2. How to Request a Return

To initiate a return, please contact our customer support team:

Email: hello@aubinandwillsshop.us

Please provide the following information:

Your order number.
The name of the product you wish to return.
The reason for the return.
Photographs of the product, if relevant.

Our team will review your request and provide return instructions, including the appropriate return address and shipping arrangements.

Please do not send items back without receiving return instructions from our team.

3. Damaged, Defective, or Incorrect Items

If your furniture arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible.

Please include your order number and clear photographs showing the issue. We will review the information and work with you to arrange an appropriate solution, which may include a replacement, repair, or refund, depending on the circumstances.

Customers will not be charged return shipping costs for returns resulting from our error or a confirmed defective or damaged product.

4. Return Shipping Costs

For standard change-of-mind returns, customers are responsible for the return shipping costs.

Because furniture can be large or bulky, return shipping arrangements and costs may vary depending on the item's size, weight, and delivery location.

The original $30 shipping fee is generally non-refundable for standard change-of-mind returns. However, shipping charges will be refunded where required by applicable law or when the return results from our error.

5. Refund Processing

Once your returned item has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days after refund approval for the funds to appear in your account. The actual posting time may depend on your payment provider or financial institution.

6. Exchanges

If you would like to exchange an item, please contact us at hello@aubinandwillsshop.us.

Exchange requests are subject to product availability and approval. Where an exchange cannot be arranged, we may assist you through our standard return and refund process.

7. Late or Missing Refunds

If you have not received your refund after the expected processing period: